1. Application and definitions
These terms are used by Hasselt Media, a sole proprietorship located at Mullerlaan 43, 5505 VA Veldhoven, registered with the Dutch Chamber of Commerce under number 56329245 and registered under VAT ID NL205458555B01. Hasselt Media works with a fixed point of contact for each project or collaboration.
These terms apply to offers, assignments and agreements in which Hasselt Media provides digital, creative, advisory or technical services. Client means any person or organization that asks Hasselt Media for an offer or gives an assignment.
Deviations only apply when they have been agreed in writing. The quotation and specific project agreements take precedence when they deviate from these terms.
2. Quotations and formation
A quotation is non-binding and valid for the period stated in it. If no period is stated, the quotation is valid for 30 days. An agreement is formed after written acceptance, digital confirmation or once Hasselt Media starts with the client's consent.
Starting prices and broad estimates are indicative. The final scope, price, planning and included components are stated in the proposal.
3. Execution and cooperation
Hasselt Media performs the assignment carefully and according to professional judgment. An obligation to achieve a specific result only applies when this has been expressly agreed. Advice, SEO, marketing and digital performance do not guarantee revenue, reach or search engine positions.
The client provides correct information, copy, images, access, feedback and decisions on time. Delay or extra work caused by missing or incorrect input may affect planning and price.
Hasselt Media may engage specialized third parties and remains responsible for the agreed coordination, unless stated otherwise.
4. Changes, additional work and planning
Work outside the agreed scope is additional work. Hasselt Media discusses the consequences for price and planning before it is carried out, except when immediate action is reasonably necessary and consultation cannot be awaited.
Planning dates are target dates, unless a strict deadline has been agreed in writing. A planning shifts when feedback, payment, material or access arrives later.
5. Prices and payment
Amounts are excluding VAT and external costs, unless stated otherwise. For larger projects, 50% deposit and 50% on delivery usually applies. Invoices must be paid within 14 days, unless the quotation states another term.
In case of late payment, Hasselt Media may suspend work and charge statutory interest and reasonable collection costs. Suspension does not change the payment obligation.
6. Delivery, acceptance and complaints
A component is considered delivered when it has been made available for review or use. The client checks the work within 10 working days and reports concrete defects in writing. Use without notification or publication may count as acceptance.
Hasselt Media first receives a reasonable opportunity to remedy a demonstrable defect. Complaints about parts modified by the client or third parties do not fall under this.
7. Intellectual property and use
Rights to existing working methods, tools, code libraries, templates, concepts and know-how remain with Hasselt Media or the original rights holder. After full payment, the client receives the usage rights to the final result agreed in the quotation.
Source files, transfer of copyrights and exclusivity are only included when this has been expressly agreed. The client guarantees that supplied materials may be used lawfully.
Hasselt Media may show the delivered work as a portfolio and reference project, unless confidentiality or another limitation has been agreed in writing beforehand.
8. Liability and third parties
Hasselt Media is only liable for direct damage that is the direct result of an attributable shortcoming. To the extent permitted by law, liability is limited to the amount paid for the relevant component, with a maximum of the amount paid out by liability insurance.
Hasselt Media is not liable for indirect damage, consequential damage, loss of revenue, data loss, changes by third parties, outages at hosting or software suppliers or incorrect information from the client. Limitations do not apply in case of intent or deliberate recklessness and do not affect mandatory consumer rights.
9. Force majeure
In circumstances beyond reasonable control, such as prolonged infrastructure outages, cyber incidents, government measures, illness or failure of essential suppliers, obligations are suspended. If the situation lasts longer than 60 days, both parties may terminate the part not yet performed without compensation.
10. Cancellation and termination
In case of cancellation, the client pays for work performed, costs incurred and reasonably reserved capacity. Ongoing services may be terminated according to the agreed term and notice period.
A party may terminate the agreement when the other party continues to materially fail after a reasonable cure period. Obligations that by their nature continue, such as payment, confidentiality and intellectual property, remain in force.
11. Confidentiality and personal data
Parties handle confidential business information carefully. Personal data is processed according to the privacy statement.
12. Applicable law and disputes
Dutch law applies to the agreement. Parties first try to resolve a dispute through consultation. If that does not work, the dispute is submitted to the competent Dutch court. For consumers, all mandatory rights and competent forums remain in force.
Hasselt Media makes these terms available digitally before or when the agreement is concluded. Keep the version that belongs to your agreement.